Privacy Policy

1. Information We Collect

We collect the following information when you use Salesdok:

• Email address — used for authentication
• Knowledge base content — documents, URLs, and text you upload to train your agents
• Conversation history — messages exchanged with your voice agents
• Widget visitor data — name, email, and page visit history of users who interact with your embedded widgets (only if your agent collects this)
• Usage data — agent usage metrics, conversation counts

2. How We Use Your Information

We use the information we collect to:

• Authenticate you and maintain your session
• Operate and improve the Service
• Process payments and manage your subscription
• Provide customer support

We do not sell your personal data to third parties.

3. Data Storage and Security

Your data is stored in a PostgreSQL database. We use industry-standard security practices including encrypted connections (TLS), HTTP-only cookies, and access controls.

4. Third-Party Services

We integrate with the following third-party services:

• Sarvam AI — speech-to-text and text-to-speech processing
• Google Gemini — AI language model for agent responses
• Razorpay — payment processing for paid subscriptions

5. Cookies

We use a single HTTP-only cookie (userId) to maintain your login session for 30 days. We do not use tracking or advertising cookies.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. Deleting your account will remove all associated data within 30 days.

7. Children's Privacy

The Service is not directed at children under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions, contact us at privacy@salesdok.com.