Skincare Buyers Ask More Questions Than Any Other Category
The average skincare customer on an Indian D2C website asks 8–12 questions before converting. What's the pH? Is it paraben-free? Does it work for oily skin in Mumbai humidity? Is it dermatologist-tested? Will it lighten dark spots on brown skin? Generic chatbots say: "Please contact our support team." Salesdok says: "Yes, this serum is pH 4.8, free of parabens and sulphates, clinically tested for Indian skin tones, and works well in high-humidity climates. Your skin type (combination-oily) would benefit most from the AM routine — want me to build one for you?"
What Salesdok Does for Skincare & Beauty Brands
Ingredient Intelligence
Train Salesdok on your product formulations and it becomes an ingredient expert. It handles questions about active percentages, compatibility, layering order, and contraindications.
Skin-Type Matching
Salesdok asks 2–3 qualifying questions and recommends the right product from your range. No more customers buying the wrong moisturiser and returning it.
Language-First Selling
"Kya yeh serum oily skin ke liye sahi hai?" Salesdok handles all of it in Hindi, Tamil, Telugu, Bengali, Kannada, Marathi, and 7 more languages.
Bundle & Upsell Prompts
When someone adds a Vitamin C serum to cart, Salesdok says: "Pair it with our SPF 50 sunscreen — 90% of customers who use both see results 40% faster. Want me to add both?"
Cart Recovery
Abandoned cart? Salesdok re-engages in under 15 minutes with a personalised voice note in the customer's language. Conversion rate: 18–25% for skincare brands.
The Real Objections Your Skincare & Beauty Customers Have
| Customer Objection | How Salesdok Handles It |
|---|
| "Too expensive" | Breaks down cost-per-use, compares to salon visit, offers EMI or COD |
| "I've had reactions before" | Asks about known allergens, flags ingredients, suggests patch-test protocol |
| "I don't trust Indian brands" | Surfaces certifications, dermatologist quotes, before/after social proof |
| "Will it work on my skin tone?" | Affirms testing on Indian skin tones (Fitzpatrick III–V), shows results |
| "I'll think about it" | Sets follow-up reminder in customer's preferred channel at their chosen time |
What Skincare & Beauty Brands Are Saying
"Our customers from Tamil Nadu would bounce from our English-only chatbot in seconds. After Salesdok, they complete checkout — and they ask about our other products. The skin-type matching feature alone cut our returns by 18%."
Skincare founder, Chennai
Salesdok Speaks Your Customers' Language — All 13
Salesdok detects the visitor's language preference automatically — through browser settings, query language, or explicit choice. No manual language selection dialogs.
Hindi · हिंदीTamil · தமிழ்Telugu · తెలుగుBengali · বাংলাMarathi · मराठीKannada · ಕನ್ನಡGujarati · ગુજરાતીMalayalam · മലയാളംOdia · ଓଡ଼ିଆPunjabi · ਪੰਜਾਬੀUrdu · اردوRajasthaniBhojpuri
Simple Pricing — Skincare & Beauty Brands of All Sizes
All plans include all 13+ Indian languages, full AI catalog understanding, voice + text AI, and analytics. 3-day free trial, no credit card required.
Starter
₹999
/month
Up to 500 voice chats/month. One recovered cart pays for the plan.
Start Free TrialPro
₹3,499
/month
Up to 3,000 voice chats/month. Advanced analytics and priority support.
Start Free TrialEnterprise
Custom
pricing
Unlimited conversations, dedicated support, and white-glove onboarding.
Contact SalesFrequently Asked Questions
Does Salesdok understand skincare ingredient terminology?
Yes. You train Salesdok on your product formulations — INCI names, active percentages, and contraindications. It becomes a skincare ingredient expert for your specific catalog.
Can Salesdok handle skin-type queries in Indian languages?
Yes. Salesdok handles "kya yeh oily skin ke liye hai?", "sensitive skin ke liye safe hai?", and all variations across 13+ Indian languages.
Does it work for D2C brands with 10 SKUs or 1,000 SKUs?
Both. Salesdok scales with your catalog. Whether you sell 10 products or 1,000, it learns your full range and recommends intelligently.
How does Salesdok help with skincare returns?
By matching customers to the right product before they buy, Salesdok reduces wrong-product purchases — the primary driver of skincare returns. Fewer returns, better LTV.